Returns & Exchanges

Facing a problem with the order you received and want to get it exchanged or returned? No problem. For all online orders, we offer easy returns and exchanges. All you got to do is call us / Whatsapp us / email us at 70736 63893 / contact@alteregoindia.com

Guidelines for Returns/Exchanges:

  • Products can be returned within 7 days from the date of delivery. The product will no longer be eligible for a return or an exchange post 7 days from the date of delivery.
  • All items to be returned or exchanged must be unused, unwashed, and in their original condition with all original tags and packaging intact. (Of course, in case you receive products in a damaged condition, we might request you to click a picture and share them with us for review.)
  • Once the product(s) is picked up from our end for return or exchange, store credit in form of a coupon code will be provided to you which can be used for the next six months.
  • Alter Ego does not offer a cash refund on returns of the online orders from our website. The total value of the returned products will be refunded to you in form of a credit note on the customer’s registered email address.
  • We do not book your return on discounted products (on sale and otherwise), if you have an issue with a product you bought during sale, kindly do fill in the return form, and we will get back to you and understand your issue. If satisfied, we will ask you to send us the garment back at your own expense, and you shall be given a credit note once we receive the garment.
     
  • We only offer exchange once on any product. Once a product has been exchanged from our side, the product cannot be exchanged again unless it is damaged. 
  • For any concerns you can connect with us via Whatsapp or call at  +91 7073663893 (Mon - Sat : 10am to 6pm)