RETURNS & EXCHANGES
Hi! Facing a problem with the order you received and want to get it exchanged? No problem.
For all clothing orders online, we offer easy returns and exchanges.
Please click here to generate an exchange or a return:
https://alteregoindia.com/apps/ecoreturns
OUR REFUND IS IN FORM OF STORE CREDITS. WE DO NOT HAVE A CASH REFUND POLICY.
We DO NOT offer returns / exchanges on Alter Ego Jewels or any other accessories. If the product is damaged when it arrives, please contact us immediately (within 24 hrs) and we will look into it.
THERE IS STRICTLY NO EXCHANGE OR RETURN ON A PRODUCT BOUGHT IN OFFERS SUCH AS BUY 1 GET 1 FREE AND FINAL SALE
Guidelines for Exchanges:
Products can be exchanged for an another product/size or a credit note within 7 days from the date of delivery. The product will no longer be eligible for an exchange post 7 days from the date of delivery.
Once the order is placed, we refund the amount in its original account paid from if it is cancelled within 24 hours of placing the order. We do not refund in cash if the order is cancelled post 24 hours. We however do offer a credit note for the same which can be used for 6 months.
All items to be exchanged must be unused, unwashed, and in their original condition with all original tags and packaging intact. (Of course, in case you receive products in a damaged condition, we might request you to click a picture and share them with us for review.)
Once the product(s) is picked up from our end for exchange and is received by us, we do a thorough quality check and then generate a store credit in form of a Gift Card which can be used in the next six months.
Alter Ego does not offer a cash refund on returns of the online orders from our website. The total value of the returned products will be refunded to you in form of a credit note on the customer’s registered email address.
There is no return and exchange on items marked as FINAL SALE
We only offer exchange once on any product. Once a product has been exchanged from our side, the product cannot be exchanged again unless it is damaged. No other discount codes/coupon codes are applicable on return or exchange orders.
For any concerns you can connect with us via Whatsapp or call at +91 7073663893 (Mon - Sat : 10am to 6pm)